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Communication Skills

What You will Learn in this Module:
  • How to communicate a clear verbal and written  message
  • How to read to gather and use information
  • How to use listening skills effectively
  • How to use body language to enhance communication
  • How the anger cycle works and how to manage anger
  • How to effectively deal with conflicts with co-workers, supervisors and customers.
  • How to receive feedback and follow through.

 Course  Overview:

  • Using communication skills in the workplace
  • Knowing How You Learn Best
  • Reading Essentials
  • Edgar Dale’s Four Stages of Knowledge of a Word’s Meaning
  • The Key to Meaning – Vocabulary
  • Pronouncing unfamiliar Words
  • A System for Learning New Words
  • Comprehension: Reading As Thinking
  • Monitoring Your Comprehension
  • Tips to Improve Comprehension
  • Becoming A Critical Thinker
  • Do You have a Fairly Reading Habits?
  • Writing Essentials
  • What Is A Sentence?
  • Marks of Punctuation
  • Capital Letters
  • Abbreviations
  • Numbers
  • The Sentence Fragment
  • Spelling Demon List
  • Listening Essentials
  • Active Listening Exercise 1
  • Ten Skills Associated with Empathy
  • Listening Skills
  • Listening Skills Exercise 2
  • Listening Skills Exercise 3
  • Effective Confrontation Exercise 4
  • Conflict Resolution Skills
  • Conflict Resolution Exercise 5
  • Common Causes of Conflict in the Workplace
  • Conflict stages
  • Tips for Resolving Conflicts with Others
  • Conflict Resolution Role Plays

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