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Customer Service Skills


What You Will Learn in this Course:

  • How to provide prompt  and courteous service
  • How to manage customer requests and concerns
  • How to deal with angry customers
  • Correct Telephone Etiquette
  • How to handle problems and complaints..
  • How to project a professional image

Course Overview:

  • Customer Service Skills
  • Small Exercise 1
  • Telephone Etiquette Test
  • What Bugs You on the Telephone exercise 2
  • Dealing with Angry Callers
  • Developing A Positive Telephone Personality
  • Making A Good First Impression
  • Effective Telephone Techniques
  • Role Play Exercise: What Would You Do
  • Dealing With Dissatisfied Customers

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