Customer Service Skills
What You Will Learn in this Course:
- Customer Service Skills
- Small Exercise 1
- Telephone Etiquette Test
- What Bugs You on the Telephone exercise 2
- Dealing with Angry Callers
- Developing A Positive Telephone Personality
- Making A Good First Impression
- Effective Telephone Techniques
- Role Play Exercise: What Would You Do
- Dealing With Dissatisfied Customers
Do you like the page?
Would you like to share the page with your friends?
Would you like to write a comment on the page?